Eligible certificates carry a money-back window. If you qualify, we refund the eligible amount (usually the full amount, including GST) via a credit note, subject to our refund policy and the CA's cancellation window.
What's covered
Whether a certificate qualifies depends on the money-back window for that product and on whether the CA still allows it to be cancelled. Some products and add-ons can't be cancelled with the CA; the refund policy lists the window and the exclusions, so it's worth a quick read before you buy.
How to request a refund
Open a support ticket with your order number and a line on why you'd like a refund. If approved, we refund the eligible amount (usually the full amount, including GST) and issue a GST credit note against your invoice. The certificate is cancelled with the CA and stops working.
If it's a problem we can fix
Often a refund isn't what you actually need. If the certificate doesn't cover the right domains, a free reissue may fix it; if you're seeing browser errors, they're usually an install issue we can help resolve. Tell us the goal in your ticket and we'll point you at the fastest route. A reissue doesn't restart the money-back window.
Common questions
Is GST refunded too?
Yes. The credit note reverses the GST with the refund.
What happens to my certificate?
It's cancelled with the CA and stops working, so replace it before your site relies on it.
Does a reissue extend the money-back window?
No. Eligibility follows the original purchase.
Can every product be refunded?
No. Some products and add-ons can't be cancelled with the CA. The refund policy lists them.