Not happy with your certificate? We back purchases with a 30-day money-back guarantee. Here's exactly how it works and how to request a refund.
What's covered
You can request a refund within 30 days of purchase. Full conditions are on our Refund Policy page - it's worth a quick read so you know what qualifies before you buy.
How to request a refund
Open a support ticket with your order number and a line on why you'd like to refund. We process approved refunds back to your original payment method. Keeping it in one ticket means we can sort it quickly.
If it's a problem we can fix
Often a refund isn't what you actually need. If the certificate doesn't cover the right domains, a free reissue fixes it; if you're seeing browser errors, they're usually an install issue we can help resolve. Tell us the goal in your ticket and we'll point you at the fastest route.